Damaged Yamaha

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YAMAHA WAVERUNNERS

Broward Motorsports

From Brand Trust To TOTAL BETRAYAL

Our brand-new Yamaha WaveRunners were supposed to deliver the ultimate riding experience—but what started as routine maintenance turned into a nightmare of broken parts, damaged wiring, and unfulfilled promises. Here’s our story.
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Purchased On March 23

Dealer: Broward Motorsports

Issue: Engine Damage & Fire

Outcome: Denied Responsibility

How it began

On March 4th, 2023 Marjorie and I purchased two new 2023 Yamaha VX Limited WaveRunners with a Triton Aluminum trailer from Broward Motorsports in Fort Lauderdale. For each WaveRunner we also purchased prepaid maintenance plans and the recommended GPS tracker units which they installed before we took delivery.
On March 25th, 2023 I took both WaveRunners to Broward Motorsports for their service due at 10 hours. Since then Carlos and I have ridden them multiple times from West Palm Beach to Key West and everywhere in between. I even made plans to take them on a ride to the Bahamas before the end of this year.

On Sunday, October 12th, 2025 Carlos and I rode the two WaveRunners again for several hours. When we were done, we hand washed everything at the boat ramp, flushed the engines and generously applied spray lubricant, just as we have done every time.

Where things went wrong:

Monday, October 13th we took both WaveRunners to Broward Motorsports for routine maintenance. On one unit I let them know there was an alarm which we believed to be triggered by the service interval. The service writer Michael informed me that the WaveRunners were not due for service until 100 hours so this isn’t expected. I advised him that I was told the units should be serviced every 50 hours, and that they were last serviced around 10 hours for the initial maintenance at this same location.

Broken Spark Plug

Unauthorized Repairs

Burnt Wiring Covered With tape

Fire Extinguisher Debris In hull

All Findings From Independent Yamaha Dealer

All findings were documented by an independent, authorized Yamaha dealer during a post-service inspection. The inspection revealed burned and melted wiring, connectors covered with electrical tape, fire extinguisher debris inside the hull, improper aftermarket wiring, and concerns regarding engine compression and prior spark plug damage. These issues were not disclosed at pickup and were not present prior to service at Broward Motorsports.
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Burnt Wiring And Melted Plugs

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Riva Report

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Debris Found In Hull

2025
Purchase & Care

March 2023: Two new Yamaha VX Limited WaveRunners were purchased from Broward Motorsports, fully maintained by the dealer and carefully serviced since day one.

2025
Routine Service Goes Wrong

During routine maintenance, Broward Motorsports broke a spark plug in Cylinder #1 and attempted to charge for engine repairs, despite both units running perfectly when dropped off.

2025
Dealer Repair & New Issues
Broward Motorsports agreed to repair the damage at no cost; however, additional issues later emerged, including electrical failures, signs of improper repairs and fire damage.
2025
Independent Inspection & Fallout

An independent inspection by another Yamaha Dealer Riva Motorsports revealed burned wiring and engine concerns. Yamaha declined direct involvement, and Broward Motorsports offered an unsatisfactory resolution.

Dealer & Manufacturer Response

Documentation

  • All service records requested and received
  • Initial + recent repair orders documented
  • Records obtained after independent inspection

Yamaha Response

  • Complaint officially logged with Consumer Relations
  • Yamaha stated dealer is independent
  • Yamaha declined direct involvement
  • Case reference recorded

Dealer Communication

  • Multiple attempts to reach General Manager
  • Delayed responses & voicemail loops
  • Conflicting statements about damages
  • Fire denied despite physical evidence
  • Referenced an email allegedly sent to me that was never received, raising serious concerns about communication transparency

Escalation Issues

  • District Manager identity not disclosed
  • Yamaha redirected responsibility to dealer
  • Safety and seaworthiness concerns raised

Final Outcome

  • Dealer offered < 35% of purchase value
  • No resolution from Yamaha
  • Trust fully lost

Note : All efforts were made to resolve this matter privately and professionally before sharing publicly.

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